DELTA AIRLINES

CRM. Mobile. 
As the brand steward of myriad lanes of CRM communications, I wrote everything from call center hold messages to directions for curbside check-in
for Delta One passengers. And, yes, curbside check-in is indeed a very real thing for a lucky few in this world.

UPDATED FLY DELTA APP EMAIL:
Delta has built one of the most one of the most technologically advanced apps on the market. And they update it (and introduce those updates via email) quite often.

DELTA ONE MEAL PRESELECT INVITES:
You know what’s nice about a plane ticket that can cost upwards of $10,000? The ability to select your own meal — or not if you miss the deadline. But I can’t imagine that would happen, because you have two whole days to make a selection. And I know that not because I’ll ever spend $10,000 on an airplane ticket, but because I wrote these emails.
 

MEAL PRESELECT RECEIVED:

MEAL PRESELECT DEADLINE PASSED: